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No updates

Posts: 3
Registered: ‎21-01-2019

No updates



I signed up just over 2 weeks ago for phone and fibre and apart from the welcome pack have heard nothing. On the fibre broadband it doesn't look like  it's progressed at all.


Can someone have a look at what is happening on both phone and fibre.



Plusnet Alumni (retired) Dumbledore
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: No updates

Hello @chelseauk 


I am deeply sorry to hear you have not received any updates on your order.


I can see earlier today you spoke with a member of our team on phone. They left a ticket on your account which you can view by Clicking Here


Has everything now been resolved? Should you require any further assistance, please do get back in touch with us.


Many thanks.


If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team