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No updates on fibre order

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trashbat
Newbie
Posts: 1
Thanks: 1
Registered: 16-05-2018

No updates on fibre order

Hi,

I placed an order on the 6th May. I've had updates about my phone service but nothing at all about internet. I see from the BT Wholesale checker that an open order is due to complete tomorrow.

When should I expect Plusnet to contact me, and when should I expect a working service?

Thanks,

Rob

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: No updates on fibre order

Fix

Sorry to hear you haven't heard from us.

As you've said the order is due to complete tomorrow however it appears that due to a system issue your router hadn't been ordered.

I've ordered this for you now and we'll get it to you as soon as possible/

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team