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No update

ed1su70
Hooked
Posts: 6
Thanks: 3
Registered: ‎27-11-2018

No update

Hi
I joined plus net on 13th November 2018 for phone and fibre. I paid for line rental saver plus one month fibre. Next day had a message we cant transfer your number but will continue with your order. Since then i had no news or update. Plusnet taken over £200 but are providing no updates. Previously I had plusnet broad and line rental without any problems. Why can't they provide anu details.

Can anyone help
11 REPLIES 11
Saltariva
Plusnet Help Team
Plusnet Help Team
Posts: 43
Thanks: 9
Fixes: 1
Registered: ‎25-04-2017

Re: No update

Hi @ed1su70

 

Thank you for getting in touch. I'm sorry that you have not yet received an update regarding your order.

 

I have updated your account with further information which can be viewed by clicking here.

 

Please do not hesitate to get back in touch if we can be of further assistance.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sophia A
 Plusnet Help Team
ed1su70
Hooked
Posts: 6
Thanks: 3
Registered: ‎27-11-2018

Re: No update

Hi

Thank you for getting back to me. Sorry i closed the ticket by mistake.

I am happy for you to issue a new number.

Thank you
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: No update

Hi @ed1su70

 

Thanks for getting back in touch regarding your order.

 

I have attached a link to the ticket on your account here which has full details of your order.

Let us know if you need any further assistance.

 

- Warwick

ed1su70
Hooked
Posts: 6
Thanks: 3
Registered: ‎27-11-2018

Re: No update

Just checking

1 if my line is being transferred on 13th December
2 Will engineer be visiting or all will be done without visit for fibre
3 since plusnet couldn't take my number across will my other account will automatically cease with talktalk

Thank you for help as always
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: No update

Thanks for getting back to us.

1 if my line is being transferred on 13th December

Yep, the transfer should complete at any point up to midnight on the day.

 

2 Will engineer be visiting or all will be done without visit for fibre

All the work should be able to be done externally without the engineer visiting you.

 

3 since plusnet couldn't take my number across will my other account will automatically cease with talktalk

Yeah it should as we're taking over their line, so it should still trigger a notification their side.

Regarding importing your number from what I can see the number you've advised us you'd want to keep is on the BT network, which is odd because TalkTalk use their own network.

Could you confirm the telephone number via PM and if you want I'd be happy to try to renumber your line to the number once the order completes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ed1su70
Hooked
Posts: 6
Thanks: 3
Registered: ‎27-11-2018

Re: No update

Gandalf

Thank you for a quick reply. That is a relief, talktalk were trying to confuse me today.

As for retaining my number, either way its not a problem if i keep my number or plusnet issue a new number.

Thanks again
Ed1su70
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: No update

Ah fair, no worries.

Let us know how the transfer goes on the 13th.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ed1su70
Hooked
Posts: 6
Thanks: 3
Registered: ‎27-11-2018

Re: No update

Just an update phone got connected around 12.30pm. Been without broadband since morning :(.

Switched because adsl to fibre.. So hopefully tomorrow everything will be working fine.

Ed1su70
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: No update

Hi @ed1su70, thank you for getting in touch.

 

I have updated the settings on your account and your broadband should now be working.

 

If you are still having issues accessing your broadband please get back to us and we will investigate this further.

 

Kind regards,

 

 

ed1su70
Hooked
Posts: 6
Thanks: 3
Registered: ‎27-11-2018

Re: No update

Satsc

Thank you very much. You all are heros.. Without this forum i would be still waiting.

Brilliant 5 star plus
Ed1su70
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: No update

@ed1su70 Thank you for the great feedback, I'm glad I could help.

 

If you need any further assistance please do not hesitate to get back in touch.