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No systems SIM order failed replace order SIM2 order

jm326
Interested
Posts: 1
Registered: ‎06-08-2020

No systems SIM order failed replace order SIM2 order

Hi,

I ordered a new Plusnet Fibre broadband on 27th July.

My existing supplier acknowledged I was leaving then told me the transfer had been cancelled by Plusnet.

Question #204474389 was raised by Plusntet saying "No systems SIM order failed replace order SIM2 order".

My order tracking shows I no longer have an open order and have heard nothing and can't get through on phone and no webchat.

How can I know if I will get transferred to Plusnet or what is going on?

Jonathan

Moderator's note(s):

Thread moved from Plusnet Feedback to My Order.