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No signup gift card

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Hooked
Posts: 6
Thanks: 1
Registered: ‎30-04-2020

No signup gift card

Hi, My mother's new account began on the 29th April (though it didn't actually go live until a week later due to an exchange fault).  As part of the sign up she should have received a gift card but neither the card or an email about it has arrived.

Any suggestions please?