No sign of order being processed.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: No sign of order being processed.
- « Previous
-
- 1
- 2
- Next »
Re: No sign of order being processed.
25-09-2019 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@tekhoi does it say it is available on the DSL Checker ? Enter yo here, then at least people willbe able to see what you have been looking at.ur phone number and post the results
Re: No sign of order being processed.
25-09-2019 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @tekhoi,
I've double checked from our end and I'm afraid I'm still not seeing any FTTC availability. There is FTTP available, however I'm afraid that this isn't something that we're able to provide as it currently stands. The link provided by @Mustrum will take you to the DSL Checker that we use to see what is available to you. This is useful for checking specifically what your line is able to provide, rather than the cabinet/local area in general.
Re: No sign of order being processed.
01-10-2019 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It seems that Static IP is still not working.
When I goto the static IP page in my account I see this
If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal
If you have recently joined PlusNet
It may take up to 30 minutes until you can access this feature of your account. Please try again later. Go back
Re: No sign of order being processed.
01-10-2019 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @tekhoi,
I'm sorry to hear that you're still experiencing issues with this. Please could you turn your router off for a couple of minutes and then turn it back on again to see if this kickstarts the Static IP?
- Alex
Re: No sign of order being processed.
01-10-2019 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I turned off for a few mins.
Turned back on
Logged into the portal and selected "Configure Static IP"
Still see same error.
Unfortunately, this feature is not available with your current account........
Re: No sign of order being processed.
01-10-2019 6:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@tekhoi we’ve already configured your static IP. If you dropped your connection then it’d have taken effect. Should be able to find out the IP by going to whatismyip.com
Re: No sign of order being processed.
01-10-2019 7:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Going to whatismyip.com doesn't tell me if its fixed or dynamic.
Might be good to fix your customer portal so it doesn't give false information
Re: No sign of order being processed.
02-10-2019 8:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@tekhoi I'm looking into this to raise to the appropriate team to investigate further. I can however confirm that your static IP has been applied as of 16:50 01/Oct/2019. Apologies for the inconvenience this has caused.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: No sign of order being processed.