No sign of new router?

[#1]

Hi,

I ordered a new router over 3 weeks ago, and although being told it would only take 10 days to arrive, there’s still no sign of it. Unfortunately I have been on hold for over half an hour to customer services and can’t hang around any more.

the ticket number opened at the time was 202459096

if any Plusnet personnel could have a look at the status of the issue and email the address on the account to let me know where it may be that would be greatly appreciated! 

many thanks!

[#2]

Hi @ Hawmead1,

Thanks for getting in touch.

Sincere apologies for any delays or inconvenience you have experienced relating to your recent query, I appreciate how frustrating this can be.

I've checked your account and have responded here

Please allow 3-5 working days for receipt.

Thanks - LF