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No show installation

Posts: 2
Registered: ‎05-10-2022

No show installation

Engineer was meant to install wifi today between 8 and 1 but no show.
Been waiting all morning and had to take morning off work.
I would like to know when will he be in.
Thanks in advance
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: No show installation

Hi @manon1506

I'm very sorry to hear that the engineer visit didn't go ahead as expected earlier this week. Having had a look into this one tonight, I can see that our Provisioning Team attempted to contact you regarding an issue with the order on Tuesday, but hadn't been able to reach you. Essentially, it looks like there are multiple lines at the address and we need to know which one we're taking over before we can proceed with the orders. Please update the online support ticket with the requested info and we'll get back to you as soon as possible. The support ticket can be accessed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team