No router
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- Re: No router
No router
14-12-2019 1:07 AM
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Your router is in the post, it'll arrive in a few days. We'll text you again when your broadband is ready, please don't set up your router until then.
Please tell me why did I not get my router on time and it gets ordered on the day my internet starts? Do I get any freebies for this as plusnet never keeped to there end of the contract *bt sports*.. I have spoken to people on the help line told me to use my old router but hey it's with sky there locked to that isp... I pulled out my old plusnet fiber router that wont even connect to your own system.. now I have two disappointed teens in the house as I switched isp to be with plusnet for a no service.... happy to send a screenshot of my text message to a support worker for prove
Re: No router
15-12-2019 6:50 PM
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Re: No router
16-12-2019 12:43 AM
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thank you for that funny reply that has made me laugh. my parants gone away so i have took there router for now. sorry for been cheeky asking for bt spors 😉
just one more question how long dose it take for the line speeds to settle as I am like 10mbs under the minimum guaranteed speed
Re: No router
16-12-2019 5:49 PM
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Thanks for getting back to us @mbk104, there is a 10 day stabilization period where the broadband speeds may fluctuate. If you're still experiencing issues after that period, please do get back in touch and we can look into this for you,
Regards
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