No router received

[#1]

Hi,

My broadband and phone line with Plusnet are supposed to go live on 19/10/18 but I have still not yet received my rounter. Has this router been sent out to my address yet and when should I expect to receive it?

Shaun

Moderator's note by Adie (Dvorak) changed topic title.

[#2]

Moderators Note.
Post split into it's own topic for better visibility

[#3]

Sorry to hear this @shaunoreilly

I've checked your account and can see the router has been ordered and should be with you soon

[#4]

Thanks for your reply @MatthewWheeler

Specifically, does 'soon' mean that the router will be received at my address in time for the live date of this Friday, 19/10/18?

[#5]

Hi @shaunoreilly,

Your router should be with you in 2-3 working days as it is sent royal mail first class.

No need to sign for this as it fits through your letterbox.

I hope this information helps but should your router not arrive by Friday please feel free to give us a shout!

Thank you.