No router, new business broadband customer

[#1]

No router supplied, new business broadband customer signed up on 12th December.

Why have you not supplied my router ?

[#2]

hello is there anyone there ?

[#3]

Have you tried any other method to contact customer service? How about the business contact number, this forum is not an official support channel. I find it hard to believe you would wait several days for a response here.

[#4]

Apologies for the lack of response on your thread and welcome to the community forums @harrow

Leave this with me to look into when I'm back in the office tomorrow.

[#5]

I can see your router was dispatched on the 3th January and your connection is up and running as of the 4th.

[#6]

Yes I am using my bt home hub 4

I had to change the user name and password as I have not received the PN router.

I have paid for a router and I have not received it.

I have phoned up 4 times asking for the router.

[#7]

Thanks for the clarification. It's probably lost in the post in that case.

I'll get another sent out to you.

[#8]

Just cancel the order for the router,

the whole experience has been very poor,

if I knew what it was going to be like I would have gone elsewhere.

[#9]

Sorry to hear you feel that way.

Due to the way our system works we can't cancel RMA's.