No router and no service

[#1]

I haven't had any contact from Plusnet since I raised the order a few weeks ago.

I don't have a router, I have no idea what's going on and now my current supplier have disconnected services.

Please can someone explain what's going on?

[#2]

Hi @Chrisgriff01

I am sorry to hear about your experience. I have responded to your other forum post directing you to my ticket response on your account.

You can view this here