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No router and customer service cut me off after 20 min wait

pete284
Newbie
Posts: 6
Thanks: 1
Registered: 07-11-2016

No router and customer service cut me off after 20 min wait

As I am going live with my fibre optic in 3 days time and still have had no world on my new router (which has been paid for). I thought I would ring customer services as I was aware it takes 3-5 days to deliver the router.

 

After holding on for 20 minutes, I finally got through and was hung up on by the caller. So not impressed by your service already and I haven't got my new service yet!

 

 

6 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: No router and customer service cut me off after 20 min wait

Hi Pete,

Really sorry to hear that you were cut off, let me assure you that there will have been no malice in this.

From taking a look at your account, everything is still good to go for the 10th. Your router is in the process of being dispatched today (there hasn't been any intervention on my part).

Are you ok to let me know if it hasn't arrived by the 9th?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
pete284
Newbie
Posts: 6
Thanks: 1
Registered: 07-11-2016

Re: No router and customer service cut me off after 20 min wait

Matty,

 

Thanks for the reply. Yes of course will let you know.

pete284
Newbie
Posts: 6
Thanks: 1
Registered: 07-11-2016

Re: No router and customer service cut me off after 20 min wait

Router arrived this morning so looking like all go for tomorrow as promised.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: No router and customer service cut me off after 20 min wait

Cool, thanks for letting us know. Your order is still progressing fine.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
pete284
Newbie
Posts: 6
Thanks: 1
Registered: 07-11-2016

Re: No router and customer service cut me off after 20 min wait

Many thanks the change over went without a hitch and now up and running.

Plusnet Help Team
Plusnet Help Team
Posts: 4,030
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: No router and customer service cut me off after 20 min wait

Glad to hear that. Thanks for letting us know Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team