No router and customer service cut me off after 20 min wait
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: No router and customer service cut me off afte...
No router and customer service cut me off after 20 min wait
07-11-2016 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I am going live with my fibre optic in 3 days time and still have had no world on my new router (which has been paid for). I thought I would ring customer services as I was aware it takes 3-5 days to deliver the router.
After holding on for 20 minutes, I finally got through and was hung up on by the caller. So not impressed by your service already and I haven't got my new service yet!
Re: No router and customer service cut me off after 20 min wait
07-11-2016 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Pete,
Really sorry to hear that you were cut off, let me assure you that there will have been no malice in this.
From taking a look at your account, everything is still good to go for the 10th. Your router is in the process of being dispatched today (there hasn't been any intervention on my part).
Are you ok to let me know if it hasn't arrived by the 9th?
Matty
Re: No router and customer service cut me off after 20 min wait
07-11-2016 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Matty,
Thanks for the reply. Yes of course will let you know.
Re: No router and customer service cut me off after 20 min wait
09-11-2016 11:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Router arrived this morning so looking like all go for tomorrow as promised.
Re: No router and customer service cut me off after 20 min wait
09-11-2016 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cool, thanks for letting us know. Your order is still progressing fine.
Re: No router and customer service cut me off after 20 min wait
11-11-2016 10:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks the change over went without a hitch and now up and running.
Re: No router and customer service cut me off after 20 min wait
11-11-2016 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: No router and customer service cut me off afte...