No rounter and no live date

[#1]

So i have not yet receive my router for my broadband and phone line with Plusnet

and not been given a date for it to go live

i was wondering if anyone can help me please. 

[#2]

Hi @angelbutterfly, 

Thank you for getting in touch with us. 

I have checked over your account and can see an update was provided today on a ticket you can follow here

If you have any further queries please feel free to get back in touch as we are more than happy to help.

Thank you.