No reward card

[#1]

My account went live on 27 August 2020 and I've had a couple of bills since then. But I have not received anything about my Reward Card. Could some kind mod please help me out? Thanks.

[#2]

Have you contacted Plusnet sooner about this?

Reading the cashback FAQs https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/ I believe you’d have up to 2 months to contact Plusnet if you don’t receive the email to redeem your cashback within 10 days of your service activating, before the email expires. 

[#3]

Thanks for the link. But it doesn't say that. Just that you have to activate the card within 3 months of it being issued. But there is a phone number in that link to contact them by phone if you don't receive the card so I guess I'll have to do that (as if moving house and settling in isn't enough to do right now!) 😬

[#4]

From what you’ve said you don’t seem to have received the reward card so the bit about activating it doesn’t seem relevant.

This part’s more important in this case I think:

“You'll be sent an email to the address you gave when you signed up. You'll normally receive this within 10 working days of your service being activated.

What to do:

• Open the email and click on the link (it's valid for two months from the date we sent it).”

[#5]

Thanks for responding. Yes it's not relevant but was the only reference I saw about it being time-limited. No I didn't get an email so I guess I'm going to have to ring them unless any mod reading this can help from 'behind the scenes'.

[#6]

Mods are customers like you and I. They have no access to the Plusnet systems, so have no behind the scenes access.

You need to have help from a passing admin employee, alternatively you will have to phone them.