No reward card received

[#1]

Hi @jonty86 

I have replied to your private message, if you can take a look and get back to me I will help you get the reward card amount checked.

You can find details on the reward card in the Plusnet Reward Card - Frequently Asked Questions page for how long this will take to be delivered after submitting the online form. 

Leanne.

[#2]

I've replied in depth and await actual information on the amount and if its been dispatched. Sending me to faqs is nowhere near useful.

Plusnet seem to wait until customers chase them up.

That's not very satisfactory especially when registered vulnerable with yourselves , why offer a help and support section for users to have to do everything to get an honest answer. Its undue hassle and stress , and plusnet stated it'd all be simple.
Not a great start from the company I must say

[#3]

Hi @jonty86 

I've received the message and appreciate you replying to me with the extra details.

I understand and I have passed your details to the relevant team to get the reward card looked into.

Thanks. 

Leanne.