cancel
Showing results for 
Search instead for 
Did you mean: 

No reward card email

Claire3
Newbie
Posts: 2
Registered: 2 weeks ago

No reward card email

Hi there, please could a member of staff look in to why i haven't received my reward card email? Thanks

3 REPLIES 3
Xanadu_2
Dabbler
Posts: 16
Thanks: 5
Fixes: 1
Registered: ‎07-02-2018

Re: No reward card email

How long has it been since your service went live?

Claire3
Newbie
Posts: 2
Registered: 2 weeks ago

Re: No reward card email

Hi, It's been live around 2 months now

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,584
Thanks: 6,087
Fixes: 1,017
Registered: ‎21-04-2017

Re: No reward card email

Thanks for your post @Claire3 

I'm sorry to see you've not received correspondence about your cashback.

Having reviewed this I can see we emailed you on 20-Jan-2021 as promised in our cashback terms and conditions Here within the first 10 days of your service going live.

The email contained instructions on how to claim your cashback and it was sent to the email address we were given when you signed up online as we were provided no other email address.

Unfortunately due to length of time it's been (over 2 months) the form that the email contains has expired on the 20-Mar-2021 and the cashback's forfeit as per the terms and conditions so we'd be unable to send you the reward card.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team