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No reward card email!!

FIXED
vixW
Newbie
Posts: 2
Registered: ‎02-09-2020

Re: No reward card email!!

I ended up having to ring them, eventually got through and was told despite having the email confirming I was eligible for the reward that I wasn’t! Someone is looking into it and going to contact me about it as they said they could see I was told I was eligible!
degalloway04
Newbie
Posts: 1
Registered: ‎10-09-2020

Re: No reward card email!!

Hi - I ordered Plusnet broadband in July and accepted the offer of a £75 reward card. My service was delayed due to a failure in your systems but I was connected on 26 August.

I have not received a reward card claim email - can you sort that for me please.

Thanks

SN
Hooked
Posts: 9
Thanks: 1
Registered: ‎07-09-2020

Re: No reward card email!!

Fill out thie form on this site. Let them advise or deal with your problem.

 

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

 

 

jrs526
Newbie
Posts: 1
Registered: ‎13-09-2020

Re: No reward card email!!

Hello. My service was activated in early May and I have still not received my £75 reward card, despite emailing and speaking to customer services (Alistair Leonard) on 7th August. Can you please help.

 

John S

SN
Hooked
Posts: 9
Thanks: 1
Registered: ‎07-09-2020

Re: No reward card email!!

Fill out the form on this site. Let them sort it or advise you.

 

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

 

DAVHAZZ
Newbie
Posts: 1
Registered: ‎16-09-2020

Re: No reward card email!!

Hi there

 

I also havent received my reward card email yet please. My broadband has been active for 2 weeks now - Thanks in advance if youre able to sort anything Smiley

 

Dave

SN
Hooked
Posts: 9
Thanks: 1
Registered: ‎07-09-2020

Re: No reward card email!!

I do not know the terms of your offer from P'net but 2 weeks seems a short time for P'net to act.

Fill out the form on this site. Let them sort it or advise you.

 

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

 

 

abanstola
Newbie
Posts: 2
Registered: ‎25-09-2020

Re: No reward card email!!

Hi, I have the same problem. I haven't received an email about the reward card. I have called plus net team and written an email but did not get any replies. My broadband went live on 25 March 2020.

 

Many thanks in advance for your help! 

m_agar
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-09-2020

Re: No reward card email!!

As a follow up I sent a polite Tweet to @plusnethelp and they opened a 'question' on my account and have since phoned me. The support guy said he could see a reward offer on my renewal so was going to escalate it; I should hear back by the middle of next week but it all sounded positive! [fingers crossed]

SN
Hooked
Posts: 9
Thanks: 1
Registered: ‎07-09-2020

Re: No reward card email!!

Fill out the form on this site. Let them sort it or advise you.

 

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

Hannah2
Newbie
Posts: 1
Registered: ‎12-10-2020

Re: No reward card email!!

I have not received my reward card email, how can this be looked into? Thanks 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,584
Thanks: 6,087
Fixes: 1,017
Registered: ‎21-04-2017

Re: No reward card email!!

Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
SN
Hooked
Posts: 9
Thanks: 1
Registered: ‎07-09-2020

Re: No reward card email!!

Hi,

 

Fill out the form on this site. Let them sort it or advise you.

 

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

 
codjerlfc
Dabbler
Posts: 11
Thanks: 3
Registered: ‎20-07-2020

Re: No reward card email!!

Hi,

Thanks for your advice and the link, I am going to have to resort to filing out the form from your link as plusnet have shown no interest in sorting this £75 gift card issue, even after multiple phone calls and posts on this forum from me.

Thanks!
codjerlfc
Dabbler
Posts: 11
Thanks: 3
Registered: ‎20-07-2020

Re: No reward card email!!

Hi,

Thanks for your advice and the link, I am going to have to resort to filing out the form from your link as plusnet have shown no interest in sorting this £75 gift card issue, even after multiple phone calls and posts on this forum from me.

Thanks!
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