No reward card email!!
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- Re: No reward card email!!
Re: No reward card email!!
02-02-2021 10:52 AM
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Sorry to jump on this thread ,but im having same trouble. No Email regarding voucher /card .Signed up in December
Contacted Plusnet, they told me to contact Pure Card .Sent Email to pure card got reply stating they have no reference or details of me.
They suggested I get back in contact with "BT" Which i thought very strange .
Have tried ringing Plusnet without success.
Where do I go from here ?
Can somebody Moderator /Admin see if its possible to sort this out .
Thanks 🙏🤞
Re: No reward card email!!
19-03-2021 6:10 PM
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My account was set-up and running on Wed 13/01/2021, but as yet have have not received my reward card.
Re: No reward card email!!
05-04-2021 3:43 PM
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Re: No reward card email!!
05-04-2021 6:44 PM
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@Richcarpenter3 wrote:
I joined Plusnet on 29th March 2021 and should have received a reward card email, but I haven’t received anything.
You should allow up to ten days for the email to arrive. I got my email on the seventh day and everything went smoothly after that.
😀
Re: No reward card email!!
26-05-2021 12:28 AM
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Re: No reward card email!!
26-05-2021 9:17 AM
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Hi @Kippadee,
Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch.
Re: No reward card email!!
29-06-2021 5:51 PM
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Re: No reward card email!!
29-06-2021 7:18 PM
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Good evening @JAC321
Thanks for reaching out, I can see that an escalation has been raised on our end regarding this, so I've just sent over an email to the agent who raised this. they're not in at the moment but should respond soon. Once I've had a response I'll be in touch.
In the meantime, please advise on how you signed up, was it directly through ourselves or via a comparison site? If so, which one?
Re: No reward card email!!
30-06-2021 4:20 PM
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Hi and thank you for getting back to me so quickly. I think I signed up by going to your website but can't be sure. I did look at comparison websites but not sure how I joined. Sorry I can't be more precise. I Look forward to hearing from you. Kindest regards.
Re: No reward card email!!
30-06-2021 5:16 PM
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No problem @JAC321
I'd be happy to raise another cashback escalation on our end, however we'd ideally need to know how you signed up, and how much was on the advertised Reward Card. If you signed up through TopCashback or QuidCo, I'd advise you to contact them directly as these are issued by themselves.
With MoneySupermarket this differs slightly, in that its "auto redemption", so you won't receive any emails, but your Reward will arrive via post within 60 days of the account going live.
Re: No reward card email!!
30-06-2021 7:02 PM
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Re: No reward card email!!
30-06-2021 7:24 PM
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Thanks for your response @JAC321
So if you've signed up directly through ourselves, we'd have some sort of promo code on the account which we would be able to attribute to the Purecard offer.
however as this is not the case, and you've already been in touch with Purecard themselves, I've raised a new escalation with our Billing Team regarding this matter. I'll be in touch directly once I've had a response.
Re: No reward card email!!
02-07-2021 11:37 AM
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Hello @JAC321
I've just sent you an email if you'd like to have a look. Feel free to respond on here or via SMS.
If you respond via SMS, give me a nudge on here and I'll pop back into the account to have a look.
Re: No reward card email!!
05-07-2021 9:18 AM
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Thank you for your help. Much appreciated. Kind regards
Re: No reward card email!!
15-07-2021 7:46 AM
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Sophieg123
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