No reward card e-mail

[#1]

Hello and good morning,

I signed up on 10 May and have been activated since 24/05 but I have not yet received my reward card email.

The reward FAQ states that I should have received my mail within 10 days.  I have checked my mail junk folder and no reward card e-mail found.

Please can you advise when I will be sent the mail?

I signed up over the phone.  Could somebody possibly look into this for me please?

Thank you for your time and have a nice day!

Stephen.

[#2]

Hello and good morning,

I signed up on 10 May and have been activated since 24/05 but I have not yet received my reward card email.

The reward FAQ states that I should have received my mail within 10 days.  I have checked my mail junk folder and no reward card e-mail found.

Please can you advise when I will be sent the mail?

I signed up over the phone.  Could somebody possibly look into this for me please?

Thank you for your time and have a nice day!

Stephen.

[#3]

Hi @M3SNU-Steve

thank you for reaching out on our Community Forum

As my response to this contains contractual information which is specific to your account, we're not able to share this in the public domain. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

-Adam - Plusnet Leeds