No quote on expected time for broadband

[#1]

Ordered fiber broadband 10 days ago, Land line was activated 8 days ago and i have recieved no further communications regarding the broadband activation or the router, should have gotten a quote on expected activation. Do i need place an order? Is it covid related delay? I'm located in a major city(bristol) so thought there shouldn't be an major delay.

I'm kinda stranded work wise without wifi atm so any way i could speed up the process would be much appreciated

[#2]

That happened to me too, I phoned up customer service and they said the automated system hadn't picked up my order, so she placed it manually while I was on the phone.

[#3]

Hopefully... i've tried calling three times but was on hold for 30 minutes each time... will try again

[#4]

Hi @ kenaidan,

Thanks for getting in touch.

Apologies for any delay in picking up your broadband order. I called you just now and you were happy with your discussion earlierearlier. I've checked the order and it is on track, I'll check up on the weekend to ensure we have a committed date from Openreach.

If you need any further assistance, please let us know.

Thanks - LF