No plusnet gift card received

[#1]

When I signed up it was with an offer of a £65 reward card. It stated I would receive an email within 10 days. My services activated on 10^th September but I have still received nothing, can anyone advise? x

[#2]

Hi @alliemac82

I'm really sorry you haven't received an email regarding your cashback. Can you please confirm if you have checked you junk mail inbox as it sometimes arrives in there? 

Kind Regards

[#3]

Hi, yes I have checked all folders including my spam / junk emails and nothing has been received

[#4]

Hey @alliemac82,

Thanks for getting back to us.

I've done a bit of digging on your account and provided a further response over a support ticket here for you.

Thanks.