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No plusnet gift card received

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Hooked
Posts: 5
Registered: ‎21-08-2019

No plusnet gift card received

When I signed up it was with an offer of a £65 reward card. It stated I would receive an email within 10 days. My services activated on 10th September but I have still received nothing, can anyone advise? x

3 REPLIES 3
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: No plusnet gift card received

Hi @alliemac82

 

I'm really sorry you haven't received an email regarding your cashback. Can you please confirm if you have checked you junk mail inbox as it sometimes arrives in there? 

 

Kind Regards

Highlighted
Hooked
Posts: 5
Registered: ‎21-08-2019

Re: No plusnet gift card received

Hi, yes I have checked all folders including my spam / junk emails and nothing has been received

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Plusnet Help Team
Plusnet Help Team
Posts: 1,832
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: No plusnet gift card received

Hey @alliemac82,

Thanks for getting back to us.

I've done a bit of digging on your account and provided a further response over a support ticket here for you.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team