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No phone or internet connection

Posts: 1
Registered: ‎18-02-2022

No phone or internet connection


My services went live today as per the email I received but I have no broadband or phone.

I have a dial tone but unable to have incoming or out going calls.

My router connected last night for around 10 mins and then went back to a solid yellow.

I have tried the texting service but it’s saying no account is attached to my phone number.

Aspiring Legend
Posts: 14,001
Thanks: 4,372
Fixes: 197
Registered: ‎24-02-2012

Re: No phone or internet connection

@Martibarker I would try ringing Plusnet - sounds like they've dropped the ball somewhere. Welcome to the forums, BTW, and I have asked for this topic to be moved to the correct board.

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: No phone or internet connection

Hiya @Martibarker, thanks for getting in touch and a warm welcome to Plusnet!


I'm really sorry for the slow start to our service! It looks like you now have an active connection, I am sorry for the delays. If you have any further queries at all, please do just let me know.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Community Veteran
Posts: 31,319
Thanks: 1,608
Fixes: 565
Registered: ‎14-04-2007

Re: No phone or internet connection

Moderators Note
This topic has been moved from ADSL Broadband to My Order.
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