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No phone or broadband after activation day

Ner24
Newbie
Posts: 2
Registered: ‎13-10-2020

No phone or broadband after activation day

‎13-10-2020 11:22 PM

My phone and broadband were supposed to go live today. I have been without both all day, called plusnet who said the order was definitely going ahead today, but still nothing. Now I see on the ticket that my order has been cancelled?! Can anyone help with this? I really need to be able to use my landline ASAP
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Ner24
Newbie
Posts: 2
Registered: ‎13-10-2020

Re: No phone or broadband after activation day

‎14-10-2020 2:38 PM

Spoke to customer service today who told me to plug the router in even though I hadn't been notified and it works! Still no landline though, I ran a test on the line and the last 3 digits of the phone number are back to front. Could this be the issue?
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