cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No phone or broadband after activation day

Ner24
Newbie
Posts: 2
Registered: ‎13-10-2020

No phone or broadband after activation day

‎13-10-2020 11:22 PM

My phone and broadband were supposed to go live today. I have been without both all day, called plusnet who said the order was definitely going ahead today, but still nothing. Now I see on the ticket that my order has been cancelled?! Can anyone help with this? I really need to be able to use my landline ASAP
Labels:
Message 1 of 2
(369 Views)
0 Thanks
1 REPLY 1
Ner24
Newbie
Posts: 2
Registered: ‎13-10-2020

Re: No phone or broadband after activation day

‎14-10-2020 2:38 PM

Spoke to customer service today who told me to plug the router in even though I hadn't been notified and it works! Still no landline though, I ran a test on the line and the last 3 digits of the phone number are back to front. Could this be the issue?
Message 2 of 2
(323 Views)
0 Thanks