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No phone line for 6 days, still no broadband since 18th March 2021

LadyV
Newbie
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Registered: 2 weeks ago

No phone line for 6 days, still no broadband since 18th March 2021

Switched to plusnet originally on 4th March 2021. Later queried with them (18th) as I still hadn't had my router. On the 18th March my phone line was disconnected. I rang and log numerous tickets and was told there was an issue with an open order (which to date, I still have no knowledge of) which resulted in my order not being processed correctly. It was progressed and I finally had confirmation that my phone line was being connected 24th March 2021. Much to my dismay I was allocated a new number, even though my request was to retain my original number. I understand a re-number order was placed for me to retain my old number. However, to date I have had no further update. I am still without my correct telephone number which is causing significant issues. Also, I have had no internet since 18th March 2021. I am at end of my tether now, can anyone please advise me. I am 84 years of age and rely on my telephone for life line support and my family, same applies to my internet also. However, I can seem to get the help and support I need to resolve this issue. 

6 REPLIES 6
dvorak
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Re: No phone line for 6 days, still no broadband since 18th March 2021


Moderators Note


This topic has been moved from ADSL Broadband to My Order 

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If it fixed it click 'This fixed my problem'
Mike13N
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Re: No phone line for 6 days, still no broadband since 18th March 2021

This is terrible, I am so sorry. I thought we were badly off without a connection but when it affects your fall alarm and your personal safety that is dangerous and inhumane. Praying that it will get sorted soon. 😕

Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: No phone line for 6 days, still no broadband since 18th March 2021

Thanks for your post @LadyV 

I'm really sorry for the issues with your order. I can see my colleague Chris (Known as @BadWolf24 on our community forums) has since picked this up and taken personal ownership following your son in law contacting us via Facebook.

He'll be back in touch with steps to get your number back and broadband activated as soon as possible. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Mike13N
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Re: No phone line for 6 days, still no broadband since 18th March 2021

Any luck? We are still without broadband 

Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: No phone line for 6 days, still no broadband since 18th March 2021

Thanks for getting back to me @Mike13N 

I've emailed you this morning and I've just posted on your own topic now.

I'd recommend refraining from cross-posting as per the forum rules Here 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Mike13N
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Re: No phone line for 6 days, still no broadband since 18th March 2021

@LadyV  Do you have broadband yet?