Switched to plusnet originally on 4th March 2021. Later queried with them (18th) as I still hadn't had my router. On the 18th March my phone line was disconnected. I rang and log numerous tickets and was told there was an issue with an open order (which to date, I still have no knowledge of) which resulted in my order not being processed correctly. It was progressed and I finally had confirmation that my phone line was being connected 24th March 2021. Much to my dismay I was allocated a new number, even though my request was to retain my original number. I understand a re-number order was placed for me to retain my old number. However, to date I have had no further update. I am still without my correct telephone number which is causing significant issues. Also, I have had no internet since 18th March 2021. I am at end of my tether now, can anyone please advise me. I am 84 years of age and rely on my telephone for life line support and my family, same applies to my internet also. However, I can seem to get the help and support I need to resolve this issue.
