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No phone line connection. Has the engineer even come out?

flexaplex
Hooked
Posts: 9
Thanks: 1
Fixes: 1
Registered: ‎19-02-2019

No phone line connection. Has the engineer even come out?

Hi
I just moved into a new place. The engineer was booked to come out on the 4th. But I got no message to say that they had been. The router light is flashing red and the house phone says to "Check Phone Line". Has the engineer even been out or is there another issue with the line?

- Shane
2 REPLIES 2
Strat
Moderator
Moderator
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Registered: ‎14-04-2007

Re: No phone line connection. Has the engineer even come out?

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.

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Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
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Registered: ‎06-08-2018

Re: No phone line connection. Has the engineer even come out?

Hey there @flexaplex, thanks for reaching out to us here. 

I'm sorry to read you've had some trouble with your house move and communication with us hasn't been the greatest during this process. I've checked over the account and it looks like you've got an external phone fault present, I've raised this to our suppliers and provided a bit more detail on the account here

 

Thanks.  

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team