No phone line connection. Has the engineer even come out?

[#1]

Hi
I just moved into a new place. The engineer was booked to come out on the 4th. But I got no message to say that they had been. The router light is flashing red and the house phone says to "Check Phone Line". Has the engineer even been out or is there another issue with the line?

- Shane

[#2]

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.

[#3]

Hey there @flexaplex, thanks for reaching out to us here. 

I'm sorry to read you've had some trouble with your house move and communication with us hasn't been the greatest during this process. I've checked over the account and it looks like you've got an external phone fault present, I've raised this to our suppliers and provided a bit more detail on the account here

Thanks.