No new router received before activation/chang over date

[#1]

I changed over product recently to unlimited fibre, I paid the £6.99 for new router delivery charge and received email to say I will change over on the 13 Feb which is today but as of yet no router has been delivered I need my internet for work. Can someone tell me will Fibre still work with the router i have or do I need a new one I am starting to stress as i said need my computer for work 

Invoice Number for Router payment 96597443

Any help would be very much appreciated

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

[#2]

Hi and welcome.
What router do you have at the moment?

[#3]

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

[#4]

My guess would be one of three options:

1. Plusnet have failed to send the router in time.

2. Your router has been delayed/lost in the post.

3. Your fibre activation date has been put back by Openreach, Plusnet are aware and have delayed sending out the router then failed to advise you (yes, it does happen).

You need to contact Plusnet and ask.

[#5]

Hi craigbro,

I'm sorry to hear about your router delivery. 

Can you confirm if this has been resolved or you would like me to look into this for you?

I would just need your account username via my inbox. 

Thanks.