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No new router received before activation/chang over date

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craigbro
Newbie
Posts: 1
Registered: 13-02-2018

No new router received before activation/chang over date

I changed over product recently to unlimited fibre, I paid the £6.99 for new router delivery charge and received email to say I will change over on the 13 Feb which is today but as of yet no router has been delivered I need my internet for work. Can someone tell me will Fibre still work with the router i have or do I need a new one I am starting to stress as i said need my computer for work 

 

Invoice Number for Router payment 96597443

Any help would be very much appreciated

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

4 REPLIES
Shep41
Aspiring Pro
Posts: 145
Thanks: 40
Fixes: 1
Registered: 31-05-2017

Re: NO NEW ROUTER RECEIVED BEFORE ACTIVATION/CHANG OVER DATE

Hi and welcome.
What router do you have at the moment?
Moderator
Moderator
Posts: 17,880
Thanks: 2,520
Fixes: 183
Registered: 06-04-2007

Re: No new router received before activation/chang over date

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Baldrick1
Champion
Posts: 976
Thanks: 450
Fixes: 33
Registered: 30-06-2016

Re: No new router received before activation/chang over date

My guess would be one of three options:

1. Plusnet have failed to send the router in time.

2. Your router has been delayed/lost in the post.

3. Your fibre activation date has been put back by Openreach, Plusnet are aware and have delayed sending out the router then failed to advise you (yes, it does happen).

You need to contact Plusnet and ask.

Plusnet Help Team
Plusnet Help Team
Posts: 49
Thanks: 14
Fixes: 5
Registered: 23-01-2018

Re: No new router received before activation/chang over date

Hi craigbro,

 

I'm sorry to hear about your router delivery. 

 

Can you confirm if this has been resolved or you would like me to look into this for you?

 

I would just need your account username via my inbox. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team