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No new date for install setup and can’t contact anyone. Who do I talk to?

Hooked
Posts: 5
Registered: ‎05-12-2020

No new date for install setup and can’t contact anyone. Who do I talk to?

Engineer cam yesterday but couldn’t do install as ladder not long enough. No one to contact re new date as they are so busy they are no longer accepting phone calls. I find that quite unbelievable as it’s not as if COVID is something new and they should have adequate systems in place by now. Also I now realise I need to order booster plugs or my system won’t work properly but there doesn’t seem to be any way of ordering them online

3 REPLIES 3
Hooked
Posts: 5
Registered: ‎05-12-2020

New instal date please

Can someone get back to me regarding a new install date as openreach were unable to do the job on the arranged date as the ladder wasn’t long enough. Plus net are not taking calls. Do I just cancel the contract?
Moderator
Moderator
Posts: 30,097
Thanks: 3,187
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Registered: ‎14-04-2007

Re: No new date for install setup and can’t contact anyone. Who do I talk to?

Moderators Note
This topic has been moved from Fibre Broadband to My Order and 2 threads merged.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 17
Thanks: 2
Fixes: 2
Registered: ‎01-12-2020

Re: New instal date please

Hi there @Monty96,

 

I do apologise that you haven't been able to reach our support team over the phone. Over a Private Message, can you please send us the next dates you will be available? We can then get another Engineer booked in with equipment needed.

 

Thanks - Curtis

 Curtis Smith
 Plusnet Help Team