No new date for install setup and can’t contact anyone. Who do I talk to?
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No new date for install setup and can’t contact anyone. Who do I talk to?
05-12-2020 2:00 PM
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Engineer cam yesterday but couldn’t do install as ladder not long enough. No one to contact re new date as they are so busy they are no longer accepting phone calls. I find that quite unbelievable as it’s not as if COVID is something new and they should have adequate systems in place by now. Also I now realise I need to order booster plugs or my system won’t work properly but there doesn’t seem to be any way of ordering them online
New instal date please
08-12-2020 12:38 PM
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Re: No new date for install setup and can’t contact anyone. Who do I talk to?
08-12-2020 1:45 PM - edited 08-12-2020 1:47 PM
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This topic has been moved from Fibre Broadband to My Order and 2 threads merged.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New instal date please
08-12-2020 2:06 PM
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Hi there @Monty96,
I do apologise that you haven't been able to reach our support team over the phone. Over a Private Message, can you please send us the next dates you will be available? We can then get another Engineer booked in with equipment needed.
Thanks - Curtis
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