No live date given and no correspondence after direct debit confirmation?!

[#1]

Placed my order with Plusnet (to move over from sky) and got confirmation of my direct debit instruction on Monday 22nd October... now over 3 weeks later no further Correspondence received, login page shows “order processing” Any idea when il get an estimated go live date ?? Almost a month since I placed my order with Plusnet and SKy seem to have no idea I’m leaving 😬😬 any advice or update would be massively appreciated:)

[#2]

Hello @nadiaschofield

I am sorry that you have received no emails or correspondence regarding your order.

I have had a look into your account and responded to your query via a ticket. You can view my response by Clicking Here

Should you require any further assistance, please do get back in touch with us.

Best wishes.