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No live date given and no correspondence after direct debit confirmation?!
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No live date given and no correspondence after direct debit confirmation?!
15-11-2018 6:52 PM
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Placed my order with Plusnet (to move over from sky) and got confirmation of my direct debit instruction on Monday 22nd October... now over 3 weeks later no further Correspondence received, login page shows “order processing”
Any idea when il get an estimated go live date ?? Almost a month since I placed my order with Plusnet and SKy seem to have no idea I’m leaving 😬😬 any advice or update would be massively appreciated:)

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Re: No live date given and no correspondence after direct debit confirmation?!
16-11-2018 2:46 PM
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Hello @nadiaschofield
I am sorry that you have received no emails or correspondence regarding your order.
I have had a look into your account and responded to your query via a ticket. You can view my response by Clicking Here
Should you require any further assistance, please do get back in touch with us.
Best wishes.
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- Plusnet Community
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- My Order
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- No live date given and no correspondence after di...