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No internet services post my Home Move

Posts: 1
Registered: ‎06-04-2020

No internet services post my Home Move

I have had an extremely disappointing and poor service turnaround by Plusnet Broadband team. My initial activation of Fibre broadband was supposed to be 17th of March, but for no fault of mine that was moved to 3rd April apparently due to no proper checks done whilst placing orders by your team. Post 3rd April, I haven't had a single note highlighting the activation of service and I have been checking the status quite often since 3rd April and there is still availability of Internet services at my home.
I have been intimated by your support contact (Lauren Barry) that the order is processed on 3rd April but I am afraid the internet service is still not active. It's 20 days since I have had access to Plusnet internet service and I have logged a fault report now as per your service executive advice. Can I request you to look into this matter quickly and resolve my connectivity issues at the earliest?

Posts: 29,465
Thanks: 6,621
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Registered: ‎11-01-2008

Re: No internet services post my Home Move

Moderators Note

This topic has been moved from ADSL Broadband to My Orders

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