cancel
Showing results for 
Search instead for 
Did you mean: 

No internet during switch

Zombiecazz
Browser
Posts: 1
Registered: ‎31-10-2018

No internet during switch

Moving phone line and broadband from BT to plusnet
Phone switched today, but now have no broadband at all. Is this normal?
Broadband meant to be switched on tomorrow
2 REPLIES 2
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: No internet during switch

If you've been told broadband completion will be by midnight on 01/11/2018 that actually means 00:00 hours tomorrow which is essentially the end of today.

If you've been sent a Plusnet router you could try plugging it in now even if you haven't been told it's live.

David
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: No internet during switch

Hi @Zombiecazz

 

Thanks for getting in touch through the community and I do apologise for any confusion that has been caused while waiting for your service to go live.
I have looked in to your account and can see that notification was sent earlier in the afternoon yesterday advising of your activation, you can view this here

 

If you have any further questions feel free to get in touch.