cancel
Showing results for 
Search instead for 
Did you mean: 

No information on fibre upgrade

FIXED
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: 09-08-2007

No information on fibre upgrade

Hi

We've been with Force9/Plusnet since 2004, and with our area now fibre we decided to upgrade our broadband.

Initially I tried via the website, but each time the upgrade process failed with no explanation. Finally managed to upgrade via a phone call, and was told our activation date was going to be 18th October paying the increase from the following billing date (which is 2 days away).

I've heard nothing since, no update on the question raised on my account, and no sign of the new router. How can I find out what's going on?

6 REPLIES
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: 09-08-2007

Re: No information on fibre upgrade

Well the router turned up this morning, but still don't know if the fibe is enabled. Guess I'll try when I get home this afternoon

Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 859
Fixes: 211
Registered: 21-04-2017

Re: No information on fibre upgrade

Fix

Hi there.

Sorry about the lack of communication with regards to your fibre order.

it's due to happen on the 26th. You'll receive an automated email in the early hours of the morning to advise your product change to complete but I'd expect the work to be completed during normal business hours.


So by the evening you should be on fibre. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: 09-08-2007

Re: No information on fibre upgrade

Thank you for the update

Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 859
Fixes: 211
Registered: 21-04-2017

Re: No information on fibre upgrade

No problems. How's your new fibre service?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: 09-08-2007

Re: No information on fibre upgrade

Working fine, did a speed check after it switched & got 37.5

A lot better than it used to be Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 859
Fixes: 211
Registered: 21-04-2017

Re: No information on fibre upgrade

Awesomeness. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team