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No information on fibre upgrade

FIXED
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: ‎09-08-2007

No information on fibre upgrade

Hi

We've been with Force9/Plusnet since 2004, and with our area now fibre we decided to upgrade our broadband.

Initially I tried via the website, but each time the upgrade process failed with no explanation. Finally managed to upgrade via a phone call, and was told our activation date was going to be 18th October paying the increase from the following billing date (which is 2 days away).

I've heard nothing since, no update on the question raised on my account, and no sign of the new router. How can I find out what's going on?

6 REPLIES 6
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: ‎09-08-2007

Re: No information on fibre upgrade

Well the router turned up this morning, but still don't know if the fibe is enabled. Guess I'll try when I get home this afternoon

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: No information on fibre upgrade

Fix

Hi there.

Sorry about the lack of communication with regards to your fibre order.

it's due to happen on the 26th. You'll receive an automated email in the early hours of the morning to advise your product change to complete but I'd expect the work to be completed during normal business hours.


So by the evening you should be on fibre. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: ‎09-08-2007

Re: No information on fibre upgrade

Thank you for the update

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: No information on fibre upgrade

No problems. How's your new fibre service?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
JayTee
Hooked
Posts: 9
Thanks: 2
Registered: ‎09-08-2007

Re: No information on fibre upgrade

Working fine, did a speed check after it switched & got 37.5

A lot better than it used to be Smiley

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: No information on fibre upgrade

Awesomeness. Smiley
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet