No idea what the status of my order is

[#1]

My fibre is supposed to be activated tomorrow (15th), but the order tracker is currently showing the "strActivationDate" thing, and there's no sign of the router having been ordered. I need this in place before the weekend, and have had no response at all from Plusnet on Twitter or Facebook.

Shockingly poor service.

[#2]

Looks like it has been activated now and the router has been ordered.

Would have been nice to receive the router _before_ activation though...

[#3]

Thanks for getting in touch @DarrenNI 

I'm sorry to see you've not received your router before you were activated.

I picked up your message on Facebook earlier today and I tried to call the account holder but there was no answer so I dropped a support ticket on the account regarding this Here.

I plan to try to call again tomorrow to follow things up.