No idea what the status of my order is
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No idea what the status of my order is
14-09-2020 1:34 PM
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My fibre is supposed to be activated tomorrow (15th), but the order tracker is currently showing the "strActivationDate" thing, and there's no sign of the router having been ordered. I need this in place before the weekend, and have had no response at all from Plusnet on Twitter or Facebook.
Shockingly poor service.
Re: No idea what the status of my order is
14-09-2020 7:40 PM
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Would have been nice to receive the router _before_ activation though...
Re: No idea what the status of my order is
17-09-2020 6:55 PM
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Thanks for getting in touch @DarrenNI
I'm sorry to see you've not received your router before you were activated.
I picked up your message on Facebook earlier today and I tried to call the account holder but there was no answer so I dropped a support ticket on the account regarding this Here.
I plan to try to call again tomorrow to follow things up.
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