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No hub received and engineer visit tomorrow

FIXED
jambo1
Newbie
Posts: 3
Thanks: 1
Registered: ‎17-09-2023

No hub received and engineer visit tomorrow

Im switching to Plusnet Full Fibre 145 tomorrow 18th September from Sky Q.
I still haven’t received the Plusnet wireless router, will this matter when the engineer turns up tomorrow.
Thanks.
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4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,904
Thanks: 5,012
Fixes: 316
Registered: ‎04-04-2007

Re: No hub received and engineer visit tomorrow

Welcome to the forum.

I've had a quick glance at your account and I'm not convinced that there's an installation booked for tomorrow Sad

The notes suggest that the order that was placed to provide you with service was cancelled due the presence of another conflicting order on the line that is not due to complete until today.

If that's the case, then we won't be able to re-place the order until the line is clear. That order is then be subject to the usual provisioning timescales. The router is typically shipped by the system a few days ahead of installation.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jambo1
Newbie
Posts: 3
Thanks: 1
Registered: ‎17-09-2023

Re: No hub received and engineer visit tomorrow

1.JPG

I haven't received any updates since I placed my order on the 9th August.

Still has the engineer visit as today, and no hub sent out.

 

Thanks.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,904
Thanks: 5,012
Fixes: 316
Registered: ‎04-04-2007

Re: No hub received and engineer visit tomorrow

Fix

I'm going by the tickets logged against your account which you can view here.

Those updates should have been emailed to you by the looks of things but I'm guessing you never received them?

Do you know what the other order may be? Did you ask your existing provider to cancel the service?

Might be worth getting in touch with support, as there's only so much I can look into (provisioning isn't my forté).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jambo1
Newbie
Posts: 3
Thanks: 1
Registered: ‎17-09-2023

Re: No hub received and engineer visit tomorrow

Hi,

 

Yeah I never received those to my email, makes sense now. 

Sorted it with support now, just means I'll be without wifi for a bit though.

 

Thank you