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No engineer vist

markj81
Newbie
Posts: 2
Registered: ‎24-10-2022

No engineer vist

I was supposed to have a visit today by an engineer to set up broadband nobody showed up.  I see this is a constant problem according to the forums.  Could someone please help?

4 REPLIES 4
jab1
Legend
Posts: 17,427
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: No engineer vist

@markj81 Openreach are on strike today.

John
markj81
Newbie
Posts: 2
Registered: ‎24-10-2022

Re: No engineer vist

Thank you for your reply, I was told on Friday that the appointment was still on, I guess Plusnet was also in the dark.  

jab1
Legend
Posts: 17,427
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: No engineer vist

Or possibly the agent you spoke to was - the strike dates are public knowledge.

John
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: No engineer vist

Hi @markj81,

I'm sorry to hear that your order has been delayed. I've had a look over this and I can see that an update has been provided via this support ticket. Please let us know if you have any further queries or issues that you'd like to raise and I would be happy to assist.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team