cancel
Showing results for 
Search instead for 
Did you mean: 

No date given to go live

Ctester1999
Newbie
Posts: 4
Registered: ‎01-11-2021

No date given to go live

Recieved my plusnet modem over a week ago, signed up about a month ago but still no activation date given for broadband to be activated? Can someone please tell me when this will be?
4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,215
Thanks: 1,077
Fixes: 407
Registered: ‎01-01-2012

Re: No date given to go live

Thanks for getting in touch @Ctester1999

I'm sorry to hear you've had no updates on your order.

After checking your account I can see you spoke with our support team yesterday who have advised your broadband order is due to complete today.

As soon as the order is complete we'll send you a text/e-mail confirmation 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: No date given to go live

Moderators Note
This topic has been moved from ADSL Broadband to My Order.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Ctester1999
Newbie
Posts: 4
Registered: ‎01-11-2021

Re: No date given to go live

This still isn’t live very unhappy
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: No date given to go live

Good Morning @Ctester1999, I am really sorry that the order has not yet complete.

 

I have taken a further look at this and can see there is a delay showing, I have contacted our suppliers for further information on the delay and have updated the open ticket here: https://www.plus.net/wizard/?p=view_question&id=219309484 with the latest information.

 

Our team will keep you updated on this and I am really sorry for the inconvenience caused in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team