cancel
Showing results for 
Search instead for 
Did you mean: 

No contact after signing up for Phone/Broadband

kunjcharlotte
Newbie
Posts: 5
Registered: 2 weeks ago

No contact after signing up for Phone/Broadband

I placed my order on November 16th 2018, and plusnet immediately took the payment.

I’ve had no contact since, any my phone line and broadband has now switch off from my current provider meaning I’m completely without phone or boardband.

I’ve had NO correspondence from Plusnet, I cannot get through via phone, chat, messenger.

Someone needs to get in contact with me immediately before I’m forced to take this to the Ombudsman.
Tags (1)
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No contact after signing up for Phone/Broadband

Hi there, 

 

I'm sorry to hear you've not had any updates from us at all. I've just checked and the order has been progressing but the activation of your phone line has encountered a delay. I'll get this chased up with our suppliers today and will come back to you with an update. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kunjcharlotte
Newbie
Posts: 5
Registered: 2 weeks ago

Re: No contact after signing up for Phone/Broadband

Thanks Adam. I expect a reply today as we are currently without phone or broadband and have not received the plusnet router either.
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No contact after signing up for Phone/Broadband

Hi there, I'll update you as soon as I've been able to speak with our suppliers. We don't send the router out until the date for the broadband being connected has been confirmed.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Moderator
Moderator
Posts: 27,359
Thanks: 1,899
Fixes: 178
Registered: ‎14-04-2007

Re: No contact after signing up for Phone/Broadband

Moderator's note by Dick (Strat): Topic moved from Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No contact after signing up for Phone/Broadband

Just letting you know that I've chased this up and have added an update to your account. Here's a direct link: https://www.plus.net/wizard/?p=view_question&id=185143534

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kunjcharlotte
Newbie
Posts: 5
Registered: 2 weeks ago

Re: No contact after signing up for Phone/Broadband

Thanks Adam. We are not bothered about the same number so if it makes it quicker please proceed with a new number. If it is Monday then when will the Broadband be activated?
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No contact after signing up for Phone/Broadband

No problem, I've just added a further reply to the ticket for you. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kunjcharlotte
Newbie
Posts: 5
Registered: 2 weeks ago

Re: No contact after signing up for Phone/Broadband

Hi Adam, I’ve just had an email saying there is a problem with our line. Could you please clarify?
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No contact after signing up for Phone/Broadband

Hi there, it's an automated notification because of the order I cancelled yesterday, please ignore it and I'll be adding another update to ticket 185143534 before the end of today. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kunjcharlotte
Newbie
Posts: 5
Registered: 2 weeks ago

Re: No contact after signing up for Phone/Broadband

Thanks Adam. Where do I see that ticket?
Plusnet Help Team
Plusnet Help Team
Posts: 676
Thanks: 171
Fixes: 44
Registered: ‎26-03-2018

Re: No contact after signing up for Phone/Broadband

Hi @kunjcharlotte,

 

You should be able to view that ticket here.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team