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No connection on moving to a new home

szechit
Newbie
Posts: 2
Registered: ‎07-01-2023

No connection on moving to a new home

I have requested to move home, and your colleague said the engineer would install the broadband on 02/01/23. However, there has been no engineer coming until now. And your staff said yesterday that the engineer would check when the engineer could come to my new home to install the broadband. Therefore, I have had no internet service for nearly a week, and I keep paying the monthly payment for the service. Can you give me some suggestions on how to get internet service before the engineer installs the broadband? Many thanks!

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,526
Thanks: 5,129
Fixes: 414
Registered: ‎30-06-2016

Re: No connection on moving to a new home

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

szechit
Newbie
Posts: 2
Registered: ‎07-01-2023

Re: No connection on moving to a new home

Thanks for relocating to "My Order". Any suggestion on this issue? Thanks!

Townman
Superuser
Superuser
Posts: 22,775
Thanks: 9,471
Fixes: 154
Registered: ‎22-08-2007

Re: No connection on moving to a new home

This needs a staff touch - moderators are customers.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,879
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: No connection on moving to a new home

Hi @szechit

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

Unfortunately, as this appears to be a new property there is no details on our supplier's databases so the orders are having to be placed from scratch.

We're due a further update on the 12th and we'll be in touch as soon as we know more 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team