No connection on moving to a new home
I have requested to move home, and your colleague said the engineer would install the broadband on 02/01/23. However, there has been no engineer coming until now. And your staff said yesterday that the engineer would check when the engineer could come to my new home to install the broadband. Therefore, I have had no internet service for nearly a week, and I keep paying the monthly payment for the service. Can you give me some suggestions on how to get internet service before the engineer installs the broadband? Many thanks!
Re: No connection on moving to a new home
I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.
Unfortunately, as this appears to be a new property there is no details on our supplier's databases so the orders are having to be placed from scratch.
We're due a further update on the 12th and we'll be in touch as soon as we know more