No confirmation of order and money paid
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No confirmation of order and money paid
04-09-2018 12:32 PM
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Re: No confirmation of order and money paid
04-09-2018 2:39 PM
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Hi @Katypragnall and welcome to the forums,
Sorry to hear that you have not received confirmation of the order being placed.
I have checked for an account but being unable to find one. As the amount is currently pending to come out of your account this will be returned within 3 working days if the account failed to set up.
Could you kindly send me your full address with postcode via private message so I can ensure that the above is correct then advise accordingly.
Thank you
Re: No confirmation of order and money paid
11-09-2018 9:54 AM
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Hi,
The same has happened to me. I have not received a confirmation email of the package I bought a few days ago and am not able to sign in online to view my account. Would like to make sure that the order was actually placed as I bought a specific deal with limited time on it!
Re: No confirmation of order and money paid
11-09-2018 3:08 PM - edited 11-09-2018 3:08 PM
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Hi @Lucy213
From what I can see the username you've entered in your forum profile is bringing up an account.
If you're unable to login to your member centre I'd recommend resetting your password from Here and trying again.
Regarding not receiving any emails, once you're logged in I'd also check to make sure we got the email address correct Here.
Hope this helps.
Re: No confirmation of order and money paid
25-10-2018 8:32 AM
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Re: No confirmation of order and money paid
25-10-2018 12:07 PM - edited 25-10-2018 12:13 PM
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Hi there @7JL, could you PM with your order reference, account holders surname and postcode you signed up with. I can then look into it for you.
Re: No confirmation of order and money paid
14-01-2019 12:02 AM
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Re: No confirmation of order and money paid
14-01-2019 9:53 AM
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Re: No confirmation of order and money paid
14-01-2019 1:57 PM
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Hi @Rebeccacapewell,
I'm very sorry to hear about the issues you're currently experiencing.
It seems as though your payment may be in a pending state which you should receive back in due course. I would still advise to call your bank regarding this, but it usually takes 3-5 working days to receive this back.
In regards to your services, if you are still wishing to sign up with ourselves, please let us know so we can arrange for our Customer Options Team to call you.
Thank you,
Aisha
Re: No confirmation of order and money paid
14-01-2019 2:37 PM
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I think my post was pretty clear I’m not at all going to re order I have already gone with a more reputable company .... convenient though that you replied to email with grievance and not to those who request help ..
have a good day
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