Showing results for 
Search instead for 
Did you mean: 

No communication

Posts: 3
Thanks: 2
Registered: ‎19-07-2021

No communication

I ordered broadband weeks ago, and the installation date is supposed to be tomorrow, but we haven't heard anything or received a router
Posts: 22,148
Thanks: 4,653
Fixes: 512
Registered: ‎06-04-2007

Re: No communication

Moderator's note(s):

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: No communication

Thanks for your post @maisieraeoshea and welcome to our Community Forums.

I'm really sorry to see we've not given you an update on your order. Unfortunately this is due to a mistake we've made, but I've passed feedback on about this, so we can try to learn moving forward.

I can see you've since phoned us and an adviser's raised this with the right team to process your order. We should be able to confirm your installation date for an engineer visit within 24-48 hours.

Feel free to post back if there are further issues or anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi