No communication
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- No communication
No communication
19-07-2021 7:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No communication
19-07-2021 9:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thread moved from Fibre Broadband to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: No communication
20-07-2021 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @maisieraeoshea and welcome to our Community Forums.
I'm really sorry to see we've not given you an update on your order. Unfortunately this is due to a mistake we've made, but I've passed feedback on about this, so we can try to learn moving forward.
I can see you've since phoned us and an adviser's raised this with the right team to process your order. We should be able to confirm your installation date for an engineer visit within 24-48 hours.
Feel free to post back if there are further issues or anything else you'd need help with.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page