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No communication for activation or install

Posts: 3
Registered: ‎01-07-2018

No communication for activation or install

Hello, i place order for Phone + Fibre unlimited extra on the 17th of June 2018. But i have yet to receive any communication as to when my action date and or switch over will be. I understand it takes time to switch over service but i just wondered why i have not received any more information. 

When i click on my account overview, it says my order is progressing however, when i click on the "Goto Order Tracker" within the first email i received, it says: "You don't have an order in progress". So i am somewhat slightly confused. 

Thanks for reading and i hope you are able to help.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: No communication for activation or install

Hi @riggedplays 


Sorry to hear this has happened. 


I can see that one of our Provisioning agents has updated your account not too long ago. 


Please click here to view the ticket they have supplier.