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No communication for activation or install

riggedplays
Newbie
Posts: 3
Registered: ‎01-07-2018

No communication for activation or install

Hello, i place order for Phone + Fibre unlimited extra on the 17th of June 2018. But i have yet to receive any communication as to when my action date and or switch over will be. I understand it takes time to switch over service but i just wondered why i have not received any more information. 

When i click on my account overview, it says my order is progressing however, when i click on the "Goto Order Tracker" within the first email i received, it says: "You don't have an order in progress". So i am somewhat slightly confused. 

Thanks for reading and i hope you are able to help.

1 REPLY 1
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: No communication for activation or install

Hi @riggedplays 

 

Sorry to hear this has happened. 

 

I can see that one of our Provisioning agents has updated your account not too long ago. 

 

Please click here to view the ticket they have supplier. 

 

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team