No communication for activation or install
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No communication for activation or install
02-07-2018 12:02 AM
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Hello, i place order for Phone + Fibre unlimited extra on the 17th of June 2018. But i have yet to receive any communication as to when my action date and or switch over will be. I understand it takes time to switch over service but i just wondered why i have not received any more information.
When i click on my account overview, it says my order is progressing however, when i click on the "Goto Order Tracker" within the first email i received, it says: "You don't have an order in progress". So i am somewhat slightly confused.
Thanks for reading and i hope you are able to help.
Re: No communication for activation or install
02-07-2018 2:04 PM
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Hi @riggedplays
Sorry to hear this has happened.
I can see that one of our Provisioning agents has updated your account not too long ago.
Please click here to view the ticket they have supplier.
Thanks
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