No communciation regarding order - questions on ticket being ignored! Urgent!
Hello, I have a ticket 184660571 regarding my fibre upgrade order. I have had no response to queries raised on 21st November. I still have queries and am unclear about what I am being charged. I would appreciate someone following up the ticket and perhaps calling me to resolve. I am within my 14 day period and am considering cancelling due to the lack of support despite being a customer since 2002.
Re: No communciation regarding order - questions on ticket being ignored! Urgent!
Thanks for getting in touch and I am sorry to hear you have been waiting for a response on your ticket
I have responded via a ticket on your account with further detail on your issue. You can view these details here
If you have any questions feel free to get in touch
Plusnet Help Team